蜜桃影像传媒有限公司网站

Contents

• The Blazer Creed
• Description and Examples of Student Concerns
• Description and Examples of Student Complaints/Grievances
• Process and Procedures
• Records Retention Schedules for Related Documents

The Blazer Creed

Valdosta State University is a learning environment based on trust and mutual respect in which open dialogue, vigorous debate, and the free exchange of ideas are welcome. The University is equally dedicated to the core values of community, including a commitment to practice civility, integrity, and citizenship. As members of this community, and proud Blazers, we will strive to uphold these core values for the advancement of the University.

The Blazer Creed articulates the goals of the 蜜桃影像传媒有限公司网站 community and affirms that members of this community will strive to display the attributes of Civility, Integrity, and Citizenship in their dealings with each other. When students experience issues in their experience at Valdosta State University that cause them concern, they should work to resolve these issues in this spirit. As an educational community, faculty, staff, and students should handle all issues with care and concern, endeavoring to communicate clearly, effectively, and respectfully.

In general, student issues fall into two broad categories:

• Student Concerns are informal and relate to minor issues that can be solved between individuals such as student and faculty member or student and staff member in an office. These student concerns are usually communicated directly to the individual either verbally or through informal written communication (i.e., email). Examples may include concerns about course scheduling, timeliness of faculty feedback, questions about policies, etc. Academic programs or university offices do not generally keep formal records of these concerns, although they should have a process in place for responding to them. This process should involve a timely response, preferably no more than 1-3 business days during a normal working week. For students, the most effective and expeditious route to approach a concern is to first speak directly with the individual involved, whether it is a faculty member, an advisor, a staff member in an office, etc. If students do not feel comfortable meeting with the involved faculty/staff member to discuss the concern, they may prefer to contact the individual’s supervisor (a department head, director, etc.). If students have difficulty identifying the appropriate supervisor, they may wish to consult department/office website or a trusted faculty or staff member for that information. All 蜜桃影像传媒有限公司网站 departments and offices have a “Contact Us” button on their website to which questions may be directed.
• Student Complaints/Grievances are more formal processes and are usually communicated in writing to the academic program/office. These complaints regard issues that have a significant negative impact on students' learning experiences. Examples may include a grade appeal or appeal of an admissions decision. Complaints usually require a formal process within the program or office to bring about a resolution, and records regarding their resolution are generally kept on file for a period of time based on the program's and/or university's policy. Some of these complaints have a form provided while others do not have a specific form. In those cases, students should submit a written statement first to the individual directly involved, whether a faculty or staff member. If the issue is not resolved, the complaint may then be directed, in writing, to the department head or director appropriate to the area of concern. If not resolved, the complaint should continue to progress through the appropriate channels to the Vice President in the area involved.  

Process and Procedures

蜜桃影像传媒有限公司网站 strives to provide student complaint policies and procedures that are reasonable, fairly administered, and well publicized and are in accordance with SACSCOC Principle 12.4. A student complaint at 蜜桃影像传媒有限公司网站 involves a problem or issue that may be academic or non-academic and must be submitted in writing. The below table provides all 蜜桃影像传媒有限公司网站 degree-seeking students, regardless of instruction modality or location, with contact information for common areas of concern.

for Documents Related to Concerns and Complaints/Grievances